Refunds & More

 

Refund: how to request a refund

You can request a refund by contacting us through our email at oneiricjewelry@hotmail.com stating your order number, full name, reason for refund and picture/video of the problem. We will then proceed to review your request!

***Please note requests must be within 90 days of receiving your order.

 

Cancelling an Order

Orders can be requested to be cancelled prior to being shipped out. Contact us through our email at oneiricjewelry@hotmail.com . Please note this request is not always possible if the order has already been shipped or the request is received after the shipment of the package.

 

Exchange

We offer free exchanges for all our customers. Simply ship the item back to us (at your own expense) and we will have your replacement sent for free! 

Please email us through our email at oneiricjewelry@hotmail.com stating your order number, full name, reason for exchange and picture/video of the problem.

***Please note requests must be within 90 days of receiving your order.